Dear clients,
Here you’ll
be able to discover the distinctive
warranty policies for the various
items.
Please pay attention that we can trade
the item in
the event that there’s a
genuine issue with it. Typically, it is inspected by our item
expert. Please
pay attention on the
off chance that there’s no
perceptible
issue with the item, we are not
able to trade or reimburse it.
Consumer returns policy
Our returns
policy consists of two parts, a ‘14
day right to reject’ and
‘goods which don’t satisfy your
statutory rights’. If you have got
merchandise that is not needed, you ought
to peruse the ’14 day
right to reject’. In
case your merchandise turns
out not match their specification
or show up flawed
you ought to peruse
the ‘goods that don’t meet your
statutory rights’.
Your 14 day right to cancel
The Consumer Contracts Regulations 2013 say that when merchandise is acquired online a shopper has an additional right. This can be since there’s no opportunity to look at the merchandise within the usual way which is conceivable when purchasing from a high street shop.
A buyer has the right to reject the order for any reason, such as swing of opinion. The proper to cancel the order begins as soon as the order is put and is closed 14 days after receipt of the merchandise. Upon cancellation you’ll be discounted the fetched of the item and outbound conveyance to you (on the off chance that you chosen a more costly conveyance strategy than the essential one, you may as it were be discounted a sum identical to the fundamental conveyance fetched). There are a few circumstances where our 14 day right to cancel can be misplaced, as clarified underneath. You can cancel by calling us on 44 (20) 3769 3504, emailing us on [email protected].
As a way to assist us handle your cancellation, please be prepared to supply your full name, transaction id and date when the order was set. Denial to supply this may cause a delay in issuing you a reimbursement. Be that as it may we’ll discount you within 14 days of us accepting the merchandise or your verification of postage to us, whichever is the earlier. You must return the products to us.
This is often at your expense taken and must be within 14 days of your cancellation. You will be reimbursed by the same payment strategy, unless we both concur otherwise. Exceptions: Your 14 day right to reject can be lost in a few circumstances counting the following:
• You are not allowed to handle the merchandise beyond what is essential to set up their nature, characteristics and work, in other words, beyond what might sensibly be allowed in a shop. On the off chance that you are doing so, we may deduct a sum from the discount to reflect any misfortune in estimation.
- If you remove the seal of the merchandise that is not appropriate for return in case they are unsealed, due to wellbeing protection of cleanliness reasons, at that point you’ll lose your 14 day right to reject. A few cases of these sorts of products electronic fluids, e-cigarette save parts that require immediate contact with mouth etc.
- Goods that are made to the customer’s detail or are customized don’t have a 14 day right to reject.
- Goods that are at risk breaking down quickly, such as fresh flowers or meat.
Goods which do not meet your statutory rights
It is our obligation to supply you
with products that meet your shopper
rights. In the event that you’ve got
any concerns that we have not met our lawful
commitments it
would be ideal if you
contact us. Consumer Rights Act 2015, customers
may be
entitled to a reimbursement, substitution,
repair and/or emolument where merchandise
are defective or not as depicted;
they are too entitled to a discount
and/or stipend where the dealer
had no legitimate right to offer
the goods. The Buyer Rights Act
2015 says merchandise must be as depicted,
fit for reason and of palatable
quality. Amid the anticipated
life expectancy of your item
you’re entitled to the following:
• Up to 30 days – in case your products are flawed, you’ll get a refund.
• Up to 6 months – on the off chance that it can’t be repaired or supplanted, at that point you’re entitled to a full discount in most cases.
• More than 6 months – a few items may have a shorter life expectancy. On the off chance that the products don’t final a sensible length of time you’ll be entitled to be refunded.
Please examine
‘Product
guidance’ beneath for more
information
Please pay attention that a few
items are appropriate
for
experienced clients, since
they can be harmed in case
not utilized accurately
and a few items
as it
were have constrained life anticipation.
Such items will have a really clear caution
on their posting pages.
Where an item is returned as flawed,
we may send a item to a producer
for examination. Incorrect use of a product isn’t a
fault. If you’re unhappy with the
way we have managed with you, you’ll be able
contact the European Online Dispute Resolution Platform here
here:
https://ec.europa.eu/consumers/odr
Product guidance
Mechanical mods may detonate and
cause severe wellbeing
harm
in case utilized
wrong and are appropriate
for
experienced users. Batteries, chargers and variable voltage
mods – these have a
life anticipation of 3-6 months
depending on its usage.
Coils – life span will be influenced
by genuine utilization,
way
of utilization and fluid etc.
Contact
Questions, comments and demands with respect to our reimbursement Policy are invited and should be sent to [email protected]