Shipping information
We keep our shipping costs as low as possible. And we do our best to guarantee your order comes to you instantly and in an amazing condition.
In case you’ve any questions, if you don’t mind, do get in touch. We transport orders Monday to Friday.
All UK orders over £100 are sent free of charge.
If you would like to receive your order faster than the standard delivery method offered with our free shipping, you may opt for and pay for another method such as DPD Local. That is why you must select the free shipping alternative in the checkout.
Shipping times are from the time that the order is dispatched and don’t incorporate handling time. The preparing times may shift, particularly where manual age confirmation is required.
DPD
Local
Ensured following
day
delivery. Conveyances made Monday
to Sunday. A completely tracked service with a
1hr conveyance window and
collection point alternatives.
Signature required on conveyance
Important:
All orders are sent in discreet
packaging.
Orders set after the 4:30pm Monday to Friday will be prepared another working day, (excepting Sundays and Bank Occasions). UK orders for conveyance Sunday must be put by 1pm on Saturday. We don’t offer conveyance on Bank Holidays.
Sometimes we may renew orders to the DPD Local Service and this will be fixed in your order fulfilled notification email.
Notes made at the checkout concerning conveyance demands can’t be handed-off and won’t be seen by the conveyance drivers. This order notes office is fair to let us know of anything particular to do together with your order.
In case your order hasn’t arrived in the required time outline appeared for the conveyance strategy chosen at that point it would be ideal if you contact us inside 10 days of the date we dispatched your arrange so ready to explore with the pertinent handler. Shockingly we are incapable to investigate or supplant any missing deliveries informed to us after 10 working days.
If there’s an error along with your conveyance, if you don’t mind contact us promptly so ready to offer assistance resolve any issues.
Worldwide
International orders are sent by Royal Mail International or DPD International. Postage costs are based on the weight of your order which can be calculated at the checkout. Depending on your area, the benefit alternatives accessible are: Royal Mail Mail International Signed For, Tracked or Tracked & Signed – 3 to 15 days. DPD International Tracked & Signed – 2 to 7 days.
Imports of vaping hardware can sometimes be troublesome to get and we will not be held capable for any customs delays, fees or duties which your nearby customs office imposes.
If
an item is
seized by your local customs office this is the
responsibility of the customer
to resolve the issue.
If an item doesn’t arrive within the estimated timeframe, we
have to wait for
up to 25 days before a claim can be made.
In case an item is seized by your customs office this is often the duty of the client to resolve the issue. If an item is returned to us by the customs office, we are going to issue a refund excluding any postage and custom costs or expenses caused by ourselves.
We too have the right to charge a 10% restocking expense.
We are bound by Royal Mail’s terms and conditions which are recorded on their site. On the off chance that an item doesn’t arrive in the evaluated timeframe, we ought to wait up to 25 days when a claim can be made. On the off chance that you have got any questions if it’s not too much trouble don’t hesitate to contact us on +44 (0)1273 964 252 and we’ll be glad to assist.